Bu99 Privacy Policy — Your data is safe with us

Bu99 is an internationally licensed online gaming platform serving Bangladesh and other countries. Our Privacy Policy Designed so you can clearly understand what information we collect, why we collect it, and how we keep it secure.

By using bu99's website, app, or any of our services, this Privacy Policy will apply in full. We believe you should have complete control over your personal data.

This policy applies solely to bu99's own services. Third-party game providers and payment gateways may have their own separate privacy policies.

Bu99 collects information from three main sources: (1) information you provide directly, (2) data collected automatically through your use of the platform, and (3) information received from third parties.

Bu99 does not collect any personal information beyond what is listed above. Our goal is to retain only what is strictly necessary to provide the service.

Bu99 uses your data only for specified purposes. We never use your information for unrelated purposes or sell it to advertisers.

• Account management: Your mobile number and email are used for registration verification, login security, and account-related communications.
• Payment Processing: Financial information is used to securely process deposits and withdrawals. This data is shared with payment gateways in encrypted form.
• Service Improvement: bu99 analyzes your gaming experience to introduce new features and games.
• Fraud Prevention: Technical data is analyzed to detect unusual transactions or multiple accounts.
• Responsible Gaming: Your gaming habits are monitored and alerts are sent if necessary.
• Legal compliance: Required data is retained and disclosed in accordance with regulatory authority directives.
• Promotional Communications: With your consent, we may send you SMS or email updates about new offers and bonuses. You can opt out at any time.

Bu99 does not retain your data longer than necessary. In most cases, information is kept for up to 5 years after account closure, as required by law.

• Active account: All data is retained for as long as your account remains active.
• Closed Accounts: After account closure, financial data is retained for 5 years and other data for 2 years.
• KYC Documents: Retained for up to 5 years as required by regulatory guidelines.
• Log files: Retained for up to 90 days for cybersecurity purposes.

All data at rest is stored on encrypted servers accessible only to authorized personnel. Every access is logged.

Bu99 may share information with third parties under the following limited circumstances. Strict data security agreements are upheld in every case.

• Payment Processors: Only the information required to process transactions is shared with payment gateways such as bKash, Nagad, and Rocket.
• Game Providers: When you play certain games, your account ID and betting information may be shared with the relevant provider.
• Regulatory Authority: Information is disclosed in response to lawful requests from licensing authorities or law enforcement agencies.
• IT service providers: Limited technical information may be shared with server hosting or cybersecurity partners, who are bound by our confidentiality agreements.

Bu99's website uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

• Essential cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functionality Cookies: Used to remember your language preference and game settings.
• Analytics cookies: Used to understand which parts of the website are used most. No personally identifiable information is included.
• Cookie Controls: You can delete or block cookies at any time through your browser settings. However, some features may be limited as a result.

Bu99's Privacy Policy you have the following rights over your own data.

Bu99 uses the latest technology to protect your data. Our security team monitors systems around the clock, 24 hours a day.

• Encryption: All data transfers are encrypted via SSL/TLS protocols. Stored data is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): Additional OTP verification is required at login.
• Firewall & DDoS Protection: Multiple layers of firewall protection are active at the server level.
• Regular Security Audits: Regular penetration testing is conducted by third-party security experts.
• Access controls: Staff can only access the data they need for their role. Every access is logged.
• Backup system: Encrypted backups are taken daily and stored on separate servers.

Bu99 may update this Privacy Policy We will notify you before making any significant changes.

• Notification Method: A notice will be posted on the website at least 7 days before any changes take effect.
• Important Changes: For significant changes, an SMS will be sent to your registered mobile number.
• Continued use: Continued use of bu99 after a new policy takes effect will be considered acceptance of the updated terms.

For any privacy-related questions, complaints, or requests, please contact our support team. Email: [email protected] (plain text, not clickable).